Terms of Service

Agreement

These Terms govern your use of FieldPilot, a product of NexStride LLC ("we," "us," "our"). By creating an account or using the service, you agree to these Terms. If you do not agree, do not use FieldPilot.

Service description

FieldPilot is a trip planning and field sales tool for B2B sales professionals. The service analyzes calendar data, CRM records, prospect databases, and location data you connect or upload to generate route suggestions and multi-day trip plans. You are responsible for how you act on suggestions and for verifying their accuracy. FieldPilot does not guarantee increased revenue, closed deals, or any particular business outcome.

AI-powered features

FieldPilot uses Anthropic's Claude AI to generate multi-day trip plans. When you build a trip, the following data is sent to Anthropic's API for processing:

• Your home base address and coordinates
• Trip dates, daily schedule window, and maximum drive hours
• Anchor and selected account names, cities, states, and coordinates
• NAICS industry codes for prospect targeting
• Prospect company data retrieved during planning (names, addresses, revenue, employee count, phone numbers, websites, coordinates)
• Your existing account names, locations, and priority levels

AI-generated content is advisory only. Trip plans, route suggestions, prospect recommendations, and time estimates are generated by AI and may contain errors. You must independently verify all company information, addresses, phone numbers, and driving directions before acting on them. FieldPilot does not guarantee the accuracy, completeness, or suitability of AI-generated content.

Anthropic does not use data submitted through the API to train its models. Data is processed for the duration of the API request only. See Anthropic's API Terms.

Third-party services

FieldPilot connects to the following third-party services to operate. Each service processes data under its own terms. You must comply with each provider's terms when using their data through FieldPilot.

• Anthropic (Claude AI). Processes trip planning data including your home base address, account names and locations, prospect data, and NAICS codes to generate trip plans. See API Terms.
• Google Maps Platform (Routes, Places, Geocoding). Receives addresses and coordinates for driving time calculation, place search, and geocoding. See Maps Terms.
• Apollo.io. Company database used for prospect search. Receives search filters (cities, states, industry keywords, employee count ranges) and returns company details for trip planning. See Privacy Policy.
• Google Calendar. Read and write access to calendar events via OAuth. Used to detect schedule gaps and optionally create events for planned stops.
• Microsoft Outlook Calendar. Same purpose as Google Calendar, via Microsoft Graph API.
• ICS calendar links. Read-only import from calendar URLs you provide. Fetched from an allowlisted set of calendar hosts over HTTPS only.
• Salesforce CRM. Read access to Accounts, Contacts, Leads, Activities, and Opportunities using your Salesforce credentials via OAuth. Data is scoped to your personal Salesforce permissions. Write-back is not enabled in the current version.
• Stripe. Processes payments and manages subscriptions. FieldPilot does not store your payment card details. See Privacy Policy.
• Supabase. Authentication, database hosting, and row-level security. See Privacy Policy.
• Mapbox and TomTom. Reverse geocoding and nearby point-of-interest search using coordinates.
• OpenStreetMap (Overpass API). Public facility and territory boundary data. No authentication required.
• Vercel. Application hosting, performance analytics, and speed insights. See Privacy Policy.
• Resend. Transactional email delivery for invitations and notifications.
• Google Analytics. Anonymized usage analytics and conversion tracking.

If a provider restricts or revokes access, FieldPilot will degrade the affected features and notify you of what capability was lost.

Accounts and organizations

You are responsible for maintaining the security of your account credentials and for all activity under your account. If you create or join an organization, your manager may view aggregated activity data, target assignments, and team coverage within that organization. Organization admins may invite or remove members.

User responsibility

• You are responsible for the accuracy of data you upload or connect.
• You must verify prospect information, addresses, and phone numbers before visiting.
• You are responsible for safe driving and compliance with all traffic laws.
• AI-generated trip plans and time estimates are advisory — use your own judgment.

Acceptable use

• Use FieldPilot for legitimate business purposes only.
• Do not upload data you do not have the rights to use.
• Do not misuse the service or attempt unauthorized access to any system.
• Do not interfere with the service, reverse-engineer it, or introduce malware.
• Do not share account credentials or invite tokens with unauthorized parties.

Payment and billing

Fees, billing cadence, and trial terms are described at purchase. Subscriptions are managed through Stripe. You may manage your plan, update payment methods, or cancel via the billing portal in Settings. Except as required by law, fees are non-refundable unless explicitly stated in a pilot agreement or order form.

Your data

You own the data you connect or upload. FieldPilot uses it to operate the service for you. When you disconnect an integration, the associated data is archived. You can request full deletion by contacting support. Anonymized, aggregated usage data may be used to improve recommendations across the platform. No personally identifiable information or organization-specific data is shared between customers.

Disclaimers

The service is provided "as is" without warranties of any kind, express or implied. We do not guarantee accuracy of AI-generated content, location data, CRM sync completeness, or uninterrupted availability. Facility and location data sourced from third parties is provided without independent verification.

Limitation of liability

To the maximum extent permitted by law, NexStride LLC will not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim is limited to the amount you paid us in the 3 months prior to the event giving rise to the claim.

Termination

You may stop using the service and request deletion of your data at any time. We may suspend or terminate access if you violate these Terms. On termination, your data is retained for a reasonable period per our data retention policy and then deleted unless a legal obligation requires otherwise.

Changes

We may update these Terms. Material changes will be communicated via the email on your account. Continued use after changes take effect constitutes acceptance.

Contact

NexStride LLC — jide@getfieldpilot.com